Terms of service
Terms of Service
Overview
Welcome to UNIKA!
This website is operated by Unika, an online retail store operated by NG GROUP LLC. Throughout the site, the terms “Unika,” “we,” “us,” and “our” refer to Unika and NG GROUP LLC. Unika provides this website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the “Services”).
UNIKA is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping information.
You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign or license your account to another person.
Section 2 — Our Products
We make every reasonable effort to provide an accurate representation of our products and services in our online store.
However, colours, textures, finishes and product appearance may differ slightly from how they appear on your screen due to lighting, photography, device type and display settings.
Product sizing, fit, compression and shaping results may vary depending on the customer’s measurements, body shape, selected size and personal preferences.
Images showing models, fit or shaping effects are for illustrative purposes only. Individual results are not guaranteed.
Minor differences in measurements may occur due to the manufacturing process or measuring method.
We do not warrant that the appearance, fit or results of any product purchased by you will exactly match your expectations or appear identical to the product as displayed on our website.
All product descriptions are subject to change at any time without notice at our discretion.
We reserve the right to discontinue any product at any time and may limit the quantities of products available to any person, household, geographic region or jurisdiction.
UNIKA products are intended as fashion, underwear and body-shaping garments. Unless expressly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.
Section 3 — Orders
When you place an order, you are making an offer to purchase.
UNIKA reserves the right to accept, decline, limit or cancel an order for any reasonable reason.
Your order is not accepted until UNIKA confirms acceptance, processes the payment or begins fulfillment.
We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, including:
Product
Colour
Size
Quantity
Billing information
Shipping address
Contact information
UNIKA may be unable to accommodate cancellation or modification requests after an order has been accepted or entered processing.
If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided when the order was placed.
Your purchases are subject to return, refund or exchange solely in accordance with our Return and Refund Policy and any mandatory consumer rights that apply.
You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts and promotions are subject to change without notice.
The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation.
Unless otherwise expressly stated, displayed prices may not include:
Customs duties
Import taxes
Local handling charges
Currency-conversion fees
Bank fees
Other charges imposed by third parties or the destination country
Standard shipping is $20 for orders under $65 and free for orders of $65 or more. Any applicable taxes, duties, expedited delivery options or other additional services are disclosed before the order is submitted.
Prices displayed in our online store may differ from prices offered by third parties.
We may offer promotions that affect pricing and are governed by separate conditions. If there is a conflict between a promotion’s specific terms and these Terms of Service, the promotion’s specific terms will apply.
You agree to provide current, complete and accurate purchase and payment information for all purchases.
You represent and warrant that:
The payment information you provide is true, correct and complete.
You are authorized to use the selected payment method.
Charges will be honoured by your card issuer or payment provider.
You will pay all charges incurred, including any applicable taxes, customs charges or additional services selected at checkout.
Section 5 — Shipping and Delivery
Orders are normally processed within:
1–5 business days
After dispatch, standard delivery normally takes:
6–21 business days
Business days do not include weekends or public holidays.
Delivery estimates begin from the date the order is dispatched, not from the date the order is placed.
All processing and delivery times are estimates only and are not guaranteed arrival dates.
UNIKA is not responsible for delays caused by:
Shipping or delivery providers
Customs processing
Public holidays
Severe weather
High shipping volumes
Transportation disruptions
Security or regulatory inspections
Incorrect or incomplete addresses
Events outside our reasonable control
Depending on product availability and the customer’s location, products may be shipped through international fulfillment partners.
Products in the same order may be shipped separately, have different tracking numbers or arrive on different dates.
Customers are responsible for providing a complete and accurate delivery address and for monitoring tracking information, delivery attempts and collection notices.
Additional shipping conditions are described in our Shipping Policy, which forms part of these Terms of Service.
Nothing in this section limits any consumer rights that cannot legally be excluded.
Section 6 — Returns, Refunds and Hygiene-Sensitive Products
All returns, refunds and exchanges are governed by our Return and Refund Policy.
Eligible return requests must be submitted within 15 calendar days from the confirmed delivery date.
For hygiene, health and safety reasons, the following products are considered Final Sale and are not eligible for return, refund or exchange due to change of mind, sizing preference, fit or personal preference:
Bras
Underwear
Shaping panties
Briefs
Thongs
Other intimate garments
Items marked as Final Sale
Multi-Buy Promotions
Items received at no charge through an active multi-buy promotion have no standalone refund value. If a qualifying item is returned, the promotional discount may be recalculated based on the remaining items in the order.
Eligible bodysuits and other shapewear products, including the Invisible Sculpt Short, PowerLift Mid-Thigh Short, HipLift Sculpt Short, CurveDefine Short and SmoothLift Boyshort, may only be returned when they satisfy all conditions described in our Return and Refund Policy. These five shaping shorts are not included in the Final Sale underwear restriction.
This includes being unworn, unwashed, unaltered and returned with all original tags, hygienic seals and protective liners intact.
This restriction does not affect mandatory consumer rights when a product arrives defective, damaged, incorrect or materially different from its description.
Section 7 — Product Use and Health Disclaimer
UNIKA products are designed to provide support, compression and a shaping appearance.
They do not guarantee:
Weight loss
Permanent changes to the body
Medical benefits
Identical results for every customer
A specific change in clothing size
Customers are responsible for selecting an appropriate size and following the care and usage instructions provided with the product.
You should stop using a product if it causes:
Pain
Numbness
Restricted breathing
Severe discomfort
Skin irritation
Another adverse reaction
Customers who are pregnant, recovering from surgery or managing a medical condition should consult a qualified healthcare professional before using compression garments.
Information provided through our website is for general informational purposes only and is not medical advice.
Section 8 — Intellectual Property
Our Services, including all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, website designs and the selection and arrangement thereof, are owned by UNIKA, its affiliates or licensors and are protected by applicable intellectual-property laws.
These Terms permit you to use the Services for personal and non-commercial purposes only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit material from the Services without our prior written permission, except as permitted by applicable law.