Shipping policy
At UNIKA, standard shipping is free on orders of US$65 or more. Orders under US$65 are charged a US$20 standard shipping fee (converted to your local currency at checkout). Please review the processing and delivery information below before placing your order.
Order Processing
Orders are normally processed within 1–5 business days after payment confirmation.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events or limited product availability, processing may require additional time.
Some products may be sourced, prepared or fulfilled through our international fulfillment partners.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
After dispatch, standard delivery normally takes:
6–21 business days
Delivery times begin from the date the order is dispatched, not from the date the order is placed.
The estimated total timeframe is:
- Order processing: 1–5 business days
- Delivery after dispatch: 6–21 business days
These timeframes are estimates and are not guaranteed delivery dates.
Free Standard Shipping
UNIKA provides free standard shipping on orders of US$65 or more. Orders under US$65 are charged a US$20 standard shipping fee (converted to your local currency at checkout).
Free standard shipping does not include:
- Expedited delivery services
- Customs duties
- Import taxes
- Local processing or handling fees
- Remote-area surcharges, where applicable
Any additional shipping service selected by the customer at checkout is non-refundable after the order has been dispatched.
International Fulfillment
UNIKA works with international suppliers, warehouses and fulfillment partners.
Depending on product availability and the customer’s location, an order may be shipped from an international fulfillment facility.
As a result:
- Products from the same order may be shipped separately.
- Packages may have different tracking numbers.
- Products may arrive on different dates.
- Packaging may vary depending on the fulfillment facility.
Receiving products in separate packages does not necessarily mean that an item is missing.
Customers should review all tracking numbers associated with their order.
Tracking Information
Use the tracking information in your shipping confirmation email or visit our Track Your Order page. You can search with your order number and email address or your tracking number.
If you need help locating your tracking information or understanding an update, contact contact@myunika.com with your order number.
Business Operator and Contact
Unika is operated by NG GROUP LLC.
MAILING & REGISTERED ADDRESS
221 Main St, STE R
Nashua, NH 03060
United States
Email: contact@myunika.com
No retail storefront or walk-in service is available at this address.